I haven't received the receipt, what shall I do?
Did you know that 1 out of 5 emails either gets filtered as spam or sometimes gets blocked? Sadly, we are not immune to this. While emails have an inbox placement rate of about 85%, things like this happen and we hate knowing our emails didn't find its way.
One common reason for viewers not receiving their receipt in the email is having a low mailbox usage, be sure to check your inbox regularly!
So, where do you find this receipt?
- Try checking your spam/junk folder
- Double check what email account was used during checkout
- No luck? You can request for a copy of your receipt here and we'll send it to you as soon as we can.
Lastly, to combat this matter, please make sure to add us to your address book.
If you have any further questions, please reach out to our friendly Customer Success Team.